Family Recall BriefWhat to do when a product you own is recalled
Last reviewed October 31, 2026
Read the official notice first
Every recall has an official notice that explains the hazard, which products are affected and what the company will do. It is the source to trust. Follow its instructions, because the right step differs from recall to recall.
Stop using the product, unless the notice says otherwise
Most notices tell you to stop using the product right away. Keep it somewhere children cannot reach until you have followed the instructions. Some notices give a different first step, such as a temporary fix, so check before you decide.
Claim the remedy
A recall usually offers a refund, a repair kit or a replacement. The notice names the company and explains how to contact it. Some companies ask for a photo of the product, or ask you to disable or destroy it, as proof. Do not throw the product away before you read what the company asks for.
Keep your records
Save the notice, any emails, order numbers and photos until you have received your refund, repair or replacement.
If the company does not respond
You can report the problem to the CPSC at SaferProducts.gov. Reports about consumer products help the agency see problems and follow up.
If a child may have been hurt
Contact your child's doctor or emergency services. For possible poisoning, call Poison Control at 1-800-222-1222.
General information only, not safety, medical or legal advice. See our terms. Always follow the official recall notice.